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Marine ERP · Crew

Marine Crew FAQ

Common questions from fleet operators, crewing teams, and IT about rollout, offline use, and how Crew connects to Marine ERP.

Do we need both Portal and Mobile?

No. Many fleets start with the portal link; add Mobile for biometrics and push. Same backend.

Does it work without internet?

Work order execution and hazard reporting support offline queues; sync when online. See Offline & sync for limits and connectivity expectations.

Is it the same as the shore ERP?

It’s the crew-facing layer of PWO Marine ERP—shared crew master, PMS, inventory, QHSE.

How do push notifications work?

Your IT configures Firebase; crew allow notifications on device. ERP sends work-order and message events.

Can we hide modules we don’t use?

Yes—via roles and permissions in ERP admin.

Shore-based staff?

Yes—employment type SHORE changes tabs (e.g. timesheet, payroll, SMS).

Shared tablet on board?

Use Crew Space terminal flow with per-crew PIN.

How fast do UI fixes roll out?

Portal deploy updates all users immediately; Mobile shell picks up UI on next load.

App store package name?

com.pwomarine.crew for iOS and Android builds in this product line.

More on offline limits: Offline & sync. General Marine ERP questions: Marine ERP FAQ.

Crew capabilities by plan

Illustrative packaging—module visibility is permission-controlled in ERP. See Marine ERP pricing for full plans.

CapabilityStarterProfessionalEnterprise
Marine Crew Portal (web/PWA)✓✓✓
Marine Crew Mobile (iOS/Android)optional✓✓
Work order execution + offline job card✓✓✓
MLC rest hours—✓✓
PTW, drills, SMS readbasic✓✓
Stores, PR, GRN on vessel—✓✓
Push notifications (FCM/APNs)—when configured✓
Crew Space shared terminal—✓✓
Careers / apply portaladd-on✓✓

Push and SMS require customer Firebase/Twilio configuration on Marine ERP.

Add crew seats with Marine ERP

Fleet operators: extend your subscription with Crew Portal and optional Mobile. Crew: use your company URL or install the app from your IT team.

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