Terms of Service

These Terms of Service (“Terms”) govern access to and use of websites, cloud applications, native mobile applications where offered (iOS and Android), trials, and paid subscriptions offered by PWO Solution (“PWO”, “we”) related to Marine ERP, payroll, HR, and associated modules (collectively, the “Services”). By accessing or using the Services, you agree to these Terms on behalf of yourself or the organisation you represent.

If you do not agree, do not use the Services. Additional order forms, data processing terms, or statements of work may apply to enterprise deployments.

The Services provide software for maritime fleet and shore operations—including vessel and equipment records, maintenance workflows, IoT/AIS-related integrations where configured, crew and certificate tracking, HSE, procurement, finance, and multi-country payroll functions as offered in your plan.

Mobile applications. Where we make them available, the Services may include companion mobile apps for Apple iOS and Google Android (distributed via the Apple App Store, Google Play, or enterprise distribution as applicable). Your use of those stores and device platforms is also subject to Apple’s and Google’s terms. Minimum OS versions and device support are described in product documentation or store listings.

Saudi Aramco–related support. We support customer deployments that must align with Saudi Aramco third-party assurance, cybersecurity, and supplier-programme expectations where that scope is expressly agreed in an order form, statement of work, or written onboarding plan. You remain solely responsible for satisfying Aramco’s (and any operator’s) contractual, audit, and certification requirements; we provide software, configuration options, and reasonable cooperation consistent with the agreed scope. Nothing in these Terms implies endorsement by Saudi Aramco or certification by Aramco of our Services.

Features may evolve; we may modify, deprecate, or replace functionality with reasonable notice where material.

You must provide accurate registration information and safeguard credentials. You are responsible for all activity under your accounts. Authorised administrators should configure roles so that sensitive maritime and payroll data is visible only on a need-to-know basis.

Trial terms (duration, limits, data handling) are stated at signup or on the relevant landing page. Paid plans, invoicing, currency, and renewal terms are set out in checkout, order forms, or written quotes. Fees exclude applicable taxes unless stated otherwise.

You retain ownership of data you submit. You instruct us to host and process such data to deliver the Services. Our processing is described in our Privacy Policy. You warrant that you have lawful bases to upload crew, payroll, and operational information—including cross-border transfers where vessels operate internationally.

You agree not to misuse the Services, including by attempting to:

• Violate law or third-party rights.
• Probe, scan, or test vulnerabilities without authorisation, or bypass security controls.
• Upload malware, excessive automated traffic, or content you lack rights to use.
• Reverse engineer our software except where mandatory law allows.
• Use the Services to operate the vessel’s safety-critical systems in place of required bridge equipment or statutory procedures.

We and our licensors own the Services, software, documentation, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not copy, rent, sell, or frame the Services except as permitted.

Integrations (maps, banks, payment gateways, identity providers, satellite or AIS feeds, Apple App Store, Google Play, operator procurement portals, etc.) are subject to third-party terms. We are not responsible for third-party outages, rates, or regulatory changes affecting integrations you enable.

The Services are decision-support and administration tools. They are not a substitute for compliance with SOLAS, MLC, STCW, ISM Code, COLREGS, flag-state requirements, port-state control, company SMS, master’s authority, or classification society rules. You remain solely responsible for safe operation of vessels, occupational health and safety, environmental protection, and labour compliance.

AIS, IoT, and sensor-derived information may be incomplete, delayed, or inaccurate. Do not rely on the Services as the sole means of collision avoidance, navigation, or emergency response.

To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement except where non-waivable law applies.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, goodwill, data, or voyage revenue—even if advised of the possibility.

Our aggregate liability arising out of these Terms or the Services in any twelve-month period is limited to the fees actually paid by you to PWO for the Services in that period (or, if none, one hundred USD). Nothing in these Terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence where non-waivable).

You will defend and indemnify PWO against claims arising from your data, your breach of these Terms, or misuse of the Services by your users—except to the extent caused by our wilful misconduct.

We may suspend access for material breach, security risk, or legal requirement. Either party may terminate for uncured material breach if cure notice fails. On termination, your right to use the Services ceases; export of data may be available for a reasonable period per product documentation or separate agreement.

These Terms are governed by the laws of Singapore, excluding conflict-of-law rules that would apply another jurisdiction’s laws. Courts in Singapore will have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence where they cannot validly be waived.

Note: Confirm governing law and venue with qualified counsel for your corporate structure and customer locations.

Questions: info@pwosolution.com.